Privacy Policy
This Privacy Policy is issued on behalf of ProProvider Network (“we”, “us” or “our”).
This Privacy Policy covers how we collect, use, share and process your Personal Information, provides certain information that is legally required and lists your rights in relation to your Personal Information.
This Privacy Policy relates to Personal Information that identifies “you” in the circumstances set out below. This Privacy Policy does not apply to information collected by third parties that are not part of our Services. Please read this Privacy Policy to understand our privacy practices and email us if you have questions.
This Privacy Policy covers how we collect, use, share and process your Personal Information, provides certain information that is legally required and lists your rights in relation to your Personal Information.
This Privacy Policy relates to Personal Information that identifies “you” in the circumstances set out below. This Privacy Policy does not apply to information collected by third parties that are not part of our Services. Please read this Privacy Policy to understand our privacy practices and email us if you have questions.
What information do we collect?
ProProvider Network collects information that can identify an individual or relates to an identifiable individual (“Personal Information”) to provide services to you, our clients, and candidates and to operate our business. The type of Personal Information we collect depends on the situation. We collect Personal Information by different methods depending on whether the individual is a candidate, client, supplier, vendor, or website user.
How do we collect your information?
We collect information about you in a variety of ways depending on how you interact with us and our websites, mobile applications, and services, including:
- Directly from you when provide it to us, such as in your resume and cover letter, or an application form, through the interactions between us including by phone (we may record or monitor phone calls to make sure we are keeping to legal rules, codes of practice and internal policies, and for quality assurance purposes), by email, through our website, by post, through social media or face-to-face (such as in a Recruitment fair or an initial interview).
- Automatically through the use of cookies, server logs, and other similar technologies when you interact with our website, mobile applications, and emails.
- From other sources, including, for example, our affiliates, business partners, service providers, and other third parties, or from publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
How do we use your information?
ProProvider Network uses the Personal Information it collects in several ways. We collect, process, or disclose your Personal Information for our legitimate business purposes, including:
- To provide our services to clients, candidates, or web users or fulfill our contractual obligations.
- To maintain our business relationships.
- To match candidate details with client requirements for roles and to send candidates’ data which may include particular category data, to clients to fill those roles.
- To notify candidates of roles that we feel would interest them.
- To provide candidates with HR-related support and services.
- To market events, promotions, competitions, webinars, reports, our services, news, or relevant industry updates. Depending on your jurisdiction, we may be required to give you an option to “opt-in,” and we will always provide you with an option to “opt-out” with each marketing communication.
- As required by law or regulation.
- For our business purposes, such as data analysis, audits, fraud monitoring, and prevention.
- To develop new products, services, and offerings, or to enhance, improve or modify our products and services.
- To respond to your inquiries, verify your information, or to share information with you.
- To send you important administrative information.
- For other business purposes, including:
- Audits
- Internal communication regarding candidates and clients
- Determining the effectiveness of our promotional activities
- Administering our services
- Managing our contractual relationships
- Data analysis for thought leadership materials (any published product will refer only to larger aggregations of individuals and will not identify you personally or include any results attributable to you. We will obtain your consent if we wish to identify you in thought leadership materials).
- Research, publication, development, benchmarking, validation, trend analysis to develop and market new services.
During our recruitment services, we may use Personal Information that we have collected to create a profile about you. This profile may be used to identify professional opportunities that we think may interest you. We may use your Personal Information to send you information or marketing materials.
ProProvider Network sends informational emails, articles, white papers, proposals, engagement letters, and information regarding our services.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
Why might we share your information with third parties?
In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose personal information in the following situations:
- Affiliates and Acquisitions. We may share your Personal Information with our affiliates in the Acacium Group for the purposes outlined in this Privacy Policy. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- Clients. We may share your Personal Information with a specific Client if you have requested that we do so in order to make an application.
- Service Providers. We may share your information with third-party service providers, including some service providers who are based in foreign countries. Among other things, service providers may help us to administer our website, conduct surveys, provide technical support, conduct research and analysis, and otherwise support our business operations. All our third-party service providers and other entities are required to take appropriate security measures to protect your Personal Information. We do not allow our third-party service providers to use your Personal Information for their own purposes. We only permit them to process your Personal Information for specified purposes and in accordance with our instructions.
- Legal Process. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, to comply with relevant laws, or to respond to requests from public and government authorities. We may also share your information in order to enforce our terms and conditions, to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, and to protect our operations or those of any of our affiliates.
- Other Disclosures with Your Consent. We may disclose your information to other third parties when we have your consent or direction to do so.
International Transfers
As a multi-national company, we transmit information between and among our affiliates. We also maintain relationships with service providers who are based in foreign countries. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat Personal Information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your Personal Information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.
How do we safeguard your information?
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
In the event that we are required by law to inform you of a breach to your Personal Information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
In the event that we are required by law to inform you of a breach to your Personal Information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
How long do we keep your information for?
We will retain your personal information for as long as required to provide services or complete the transaction also after you no longer wish to be registered with us, or if you have been appointed into a role with a client.
We retain your personal information so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal information in accordance with our data retention policy or applicable laws and regulations that may apply in a particular jurisdiction.
We retain your personal information so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal information in accordance with our data retention policy or applicable laws and regulations that may apply in a particular jurisdiction.
Cookies
You can set your browser to refuse some or all cookies, or to indicate when a cookie is being sent to your computer. However, this may prevent our websites or services from working properly. You can also set your browser to delete cookies every time you finish browsing. For more information about how to manage browser cookies, please follow the instructions provided by your browser.
Communications Opt-Out
We may periodically send you messages, including newsletters, notifications of your account statuses, and marketing communications. All such material will have information on how to opt out of receiving those messages. However, specific messages (such as a secure message sent by a doctor or an account status update via the Portal) may be required as part of the services and will not have opt-out capabilities.
Additional Information for California Residents
If you are a Nevada resident, the following privacy disclosures apply to you in addition to the rest of the Privacy Policy. For purposes of this section, “Personal Information” means information that identifies, relates to, describes, and is reasonably capable of being associated with, or could be linked, directly or indirectly, with a particular individual or household.